We’re Here to Help
Whether you have a question about our sleeping pads, need guidance on choosing the right gear, or want to share feedback — we’d love to hear from you.
At Therm-a-Rest, we’re passionate about creating gear that transforms outdoor experiences. From ultralight backpacking pads to luxurious basecamp comfort, every product we make reflects decades of innovation and a deep commitment to quality.
Our customer support team is made up of outdoor enthusiasts who understand the challenges of the trail and the importance of a good night’s sleep under the stars. We’re here to answer your questions, help you find the perfect gear for your adventure, and ensure you get the most out of your Therm-a-Rest equipment.
Reach out using any of the methods below — we typically respond within one business day.
Get in Touch
Email Us
For product questions, order support, or general inquiries:
We respond within 24 hours on business days.
Visit Our Location
Therm-a-Rest®
412 Broadway Street, Suite 220
Nashville, TN 37203
United States
Response Time
We strive to respond to all inquiries within one business day. During peak seasons (spring and summer), response times may extend to 48 hours. Thank you for your patience.
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Frequently Asked Questions
How do I choose the right sleeping pad for my needs?
It depends on your adventure style. For ultralight backpacking, we recommend the NeoAir XLite NXT or NeoAir UberLite. For car camping and basecamp comfort, the MondoKing 3D offers luxurious cushioning. If you need cold-weather performance, the NeoAir XTherm NXT provides exceptional insulation. Our product pages include detailed specs and use-case guidance to help you decide.
What is your return policy?
We want you to be completely satisfied with your Therm-a-Rest gear. If you’re not happy with your purchase, most retailers offer return windows between 30–90 days. For purchases made directly through authorized retailers, please refer to their specific return policies. If you have concerns about product quality or defects, contact us directly and we’ll help resolve the issue.
How do I repair a puncture in my sleeping pad?
Minor punctures are easy to fix with our Instant Field Repair Kit, available in our Accessories collection. For more significant damage, we recommend the Permanent Home Repair Kit. Both kits include everything you need for quick repairs. If you’re unsure about the repair process, reach out to us and we’ll walk you through it step-by-step.
Do you offer warranty coverage on your products?
Yes. Therm-a-Rest products are built to last, and we stand behind our craftsmanship. Most of our gear comes with a limited warranty covering defects in materials and workmanship. If you experience an issue with your product, contact us with your purchase details and we’ll work with you to find a solution.
Where can I buy Therm-a-Rest products?
Our full collection is available through authorized outdoor retailers and online marketplaces. You can browse our complete lineup and find purchasing options on our website. We partner with reputable retailers to ensure you receive authentic Therm-a-Rest gear backed by our quality guarantee.
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